Return & Refund Policy

At KAEILO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund.

Return Requests

To request a return, please contact us at support@kaeilo.com within 30 days of receiving your order.

Please do not send any product back before contacting us. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.

Eligibility for Returns

To be eligible for a return, the product should generally be unused and in its original condition and packaging, where applicable.

Some products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any applicable statutory consumer rights remain unaffected.

Refunds

Once we receive and inspect the returned product, we will confirm whether the refund is approved.

If approved, the refund will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@kaeilo.com as soon as possible with your order number and relevant photos or details so that we can assist you.

Return Shipping

Return shipping arrangements and costs will depend on the reason for the return and the applicable consumer rights in your location. We will provide the relevant instructions when your return request is approved.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@kaeilo.com

KAEILO