Shipping policy
Shipping Policy
At KAEILO, we aim to provide reliable shipping to customers worldwide.
Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Please note that processing times may be longer during busy periods, holidays, or promotional events.
Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
International orders may generally take approximately 7–20 business days to arrive.
Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, local postal services, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow several business days for tracking information to become active.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or other import charges depending on the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Delivery Issues
If your order has not arrived within a reasonable period after the estimated delivery time, please contact us at:
Email: support@kaeilo.com
Please include your order number so we can assist you.
Contact Us
If you have any questions about shipping, please contact: